Shipping policy

At Online Souqs, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, rates, and order tracking.

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📦 Where We Ship

We currently deliver to:

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

• 🇦🇪 United Arab Emirates (UAE)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary depending on your city, location, and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping charges are calculated automatically at checkout based on your delivery location.

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🧾 Order Tracking

As soon as your order ships, you will receive a shipping confirmation email with a tracking number, so you can monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we aim to deliver every order on time, some delays may occur due to:

• Customs clearance

• Severe weather conditions

• National holidays

• Courier service disruptions

We truly appreciate your patience and understanding in such cases.

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📨 Incorrect Address Policy

Please double-check your shipping address before confirming your order.
Online Souqs is not responsible for delays or lost packages due to incorrect or incomplete address details provided by the customer.

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💬 Need Help?

If you have any questions about your order or delivery status, we're here to assist.

📧 Email: onlinesouqsofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia