Privacy Policy

At Online Souqs, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us—whether you're browsing, shopping, or contacting our team.

1. Information We Collect

When you use Online Souqs, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and billing/shipping address

  • Order Information: Items purchased, payment method (processed securely), and order history

  • Device & Usage Data: IP address, browser type, and cookies to enhance your shopping experience

2. How We Use Your Information

We use the information you provide to:

  • Process and deliver your orders

  • Provide order updates and responsive customer support

  • Share exclusive offers or updates (only if you opt in)

  • Improve and personalize your shopping experience on our website

3. Your Privacy Comes First

We do not sell your personal data. We only share your information:

  • With trusted service partners (e.g., couriers, payment processors) to fulfill your order

  • When legally required by authorities in the UAE or Saudi Arabia

4. How We Protect Your Data

We take your data security seriously through measures such as:

  • SSL-encrypted browsing

  • Secure payment gateways

  • Limited internal access to sensitive customer data

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your personal information

  • Opt out of promotional communications at any time

📧 To make a request, contact us at: onlinesouqsofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember what’s in your shopping cart

  • Suggest products based on your preferences

  • Improve website speed, performance, and usability

You can manage or disable cookies through your browser settings.

7. Policy Updates

Our Privacy Policy may be updated from time to time. The most recent version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your data or privacy:

📧 Email: onlinesouqsofficial@gmail.com
🌍 Serving customers across the United Arab Emirates & Saudi Arabia