FAQ's
1. Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE—no minimum spend required. Simply shop and we’ll take care of the rest!
2. What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location—fast, reliable, and right on time.
3. Is Cash on Delivery (COD) available?
Absolutely. COD is available across both KSA and UAE—for maximum convenience delivered right to your door.
4. Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange your item, provided it’s unused and in its original packaging.
🔁 For full details, check out our Return & Refund Policy.
5. How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS—so you can monitor your delivery every step of the way.
6. What if I receive a damaged or incorrect item?
Don’t worry—we’ve got your back. If your item arrives damaged, defective, or incorrect, contact us immediately.
We’ll arrange a free replacement or full refund, whichever you prefer.
7. Do you ship internationally?
Not at the moment. We currently deliver only within the UAE and Saudi Arabia.
But stay tuned—international shipping is coming soon!
8. How can I contact customer support?
We’re here to help!
📩 Email: onlinesouqsofficial@gmail.com
Or use the contact form on our website—we’ll get back to you—fast.
9. Are your products authentic and high-quality?
Yes—100% genuine and high-quality, always. We partner only with trusted suppliers, so quality is our unwavering promise.
10. Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
📧 Just email us at onlinesouqsofficial@gmail.com as soon as possible.
Still curious about something? Reach out anytime—we're always ready to assist!
📧 onlinesouqsofficial@gmail.com
📍 Serving the UAE & Saudi Arabia