Return & Refund Policy
At Online Souqs, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made our return and refund process simple and stress-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
-
The item is unused, in its original packaging, and in the same condition as received
-
The return request is made within 7 days of receiving your order
-
You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
-
Items that are used, damaged, or altered
-
Return requests made after 7 days of delivery
-
Items marked final sale, clearance, or part of promotional offers
-
Gift cards or giveaway items
🔁 How to Return an Item
-
Email us at 📧 onlinesouqsofficial@gmail.com with your order number and reason for return
-
Our team will review your request and provide return instructions
-
Ship the item back — return shipping is the customer’s responsibility, unless the item was damaged or incorrect
-
Once we receive and inspect the item, your refund will be processed within 5–7 business days
💸 Refund Details
-
Refunds are issued to your original payment method
-
Your bank or payment provider may take additional time to reflect the refund
-
You’ll receive an email confirmation once your refund has been processed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
📧 onlinesouqsofficial@gmail.com
Include:
-
Your order number
-
Clear photos of the item(s) received
We’ll arrange a free replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
-
Check with your bank or payment provider
-
Still no update? Contact us at 📧 onlinesouqsofficial@gmail.com — we're happy to assist you
💬 Need Help?
We're here to support you every step of the way.
📧 onlinesouqsofficial@gmail.com
📍 Serving customers across the United Arab Emirates & Saudi Arabia